Marisa Eva
Product Designer in Copenhagen
Approaching design with a balanced, holistic mindset, bridging guest needs and business goals to deliver thoughtful, scalable solutions. My dynamic background shapes my ability to think in conceptual frameworks, connect patterns, and design human-first with precision and empathy.
Awaze
Led the end-to-end redesign of the postbook experience across multiple legacy brands. Simplified IA, clarified pricing logic, and surfaced hidden fees earlier to reduce friction and build trust. Shipped consistent cross-platform interaction patterns that lowered support requests and laid the groundwork for scalable design-system improvements.
Awaze
Designed conversational AI flows and decision logic for an LLM-driven triage system, determining how guest communication is answered, routed, or escalated. By resolving routine inquiries automatically, the system frees support teams to focus on complex, high-value cases.
Vinopedia
Founded and designed a B2B sourcing platform for minimal-intervention wines, connecting importers with verified small producers through transparent sourcing and low-carbon transport options.
Via Eurasia
Designed the core journey and information architecture of a trekking app for a predominantly non-digital-native audience. Improved accessibility and clarity, driving higher conversion, increased app downloads, and a noticeable drop in support queries from travellers.